What to do when the app won’t load

EveryoneMoveClerk Help Center · about a 2-minute read · Updated October 2026

The short version: Something looks broken? Run this checklist before anything else.

Before you start

Steps

Reload the app
Pull to refresh, or close the app completely and reopen it. Most glitches die here.
Check your connection
MoveClerk needs the internet for most things. If you’re on a job site with one bar, move somewhere with a better signal and try again.
Try another way in
Phone acting up? Try a different browser, or a tablet or computer. If it works there, the problem is the device, not your account.
Check whether it’s everyone
Ask a coworker if the app is broken for them too — or read “Check whether MoveClerk is having problems.”

One screen is blank but the rest works → close and reopen the app, then try that screen again.
Your info didn’t save → check the connection first; a failed save should keep what you typed so you can retry.
Nothing helps → email hello@moveclerk.com: say what you were doing, what you tapped, and what you saw. A screenshot helps.

Email hello@moveclerk.com — tell us what you were doing, what you tapped, and what you saw.

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