MoveUpdate your card or fix a failed payment
The short version: New card, expired card, failed payment — fix it yourself in two minutes.
Before you start
- You’re the owner.
Steps
- Open More → Billing
Your current card and billing status are on the Billing screen.
- Tap Manage billing
That opens Stripe’s secure billing page — MoveClerk never sees or stores your card number.
- Update the card and save
Enter the new card. Future charges use it automatically.
If it didn't work
- Got a failed-payment email → update the card the same day if you can. A failed payment doesn’t remove anything — your records are safe.
- New card still failing → try a different card, or call your bank — most “declined” charges are the bank being cautious, not us.
- Still stuck → email hello@moveclerk.com from your account email and say the payment won’t go through.
Still stuck?
Email hello@moveclerk.com — tell us what you were doing, what you tapped, and what you saw.
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